FAQ

What types of riding mowers do you offer?

Omers specializes in a premium selection of zero turn riding mowers. Our offerings include advanced technologies such as the MyRIDE suspension system and innovative battery-powered options that provide the power equivalent to traditional gas engines.

How does the MyRIDE suspension system enhance my mowing experience?

The MyRIDE suspension system is designed to improve comfort and efficiency while mowing. It absorbs bumps and uneven terrain, allowing for a smoother ride and reducing operator fatigue during extended use.

What are the benefits of battery-powered riding mowers?

Battery-powered riding mowers offer several advantages, including reduced noise levels, lower emissions, and the convenience of not needing to refuel with gas. They provide the same cutting power as traditional gas engines, making them an efficient choice for lawn maintenance.

Can I return or exchange my riding mower if I am not satisfied?

Yes, Omers has a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your order, provided the item is in its original condition and packaging. Exchanges are also available for damaged or incorrect items.

What should I do if my mower arrives damaged or incorrect?

If your mower arrives damaged or if you receive the wrong item, please inspect your order immediately and contact us at contact@omers.shop. We will evaluate the issue and provide instructions for returning the item.

How long does shipping take for my order?

Our maximum handling time is 1-3 business days. Once shipped, you can expect delivery within 3 to 7 business days, depending on your location and the shipping method selected. Please ensure your shipping address is accurate to avoid delays.

What if my tracking information shows my package was delivered, but I have not received it?

If your tracking information indicates that your package was delivered but you have not received it, you must address this issue with your postal service. Omers does not hold responsibility for packages that are marked as delivered.

Is there a restocking fee for returns?

No, Omers does not charge a restocking fee on returns. You will receive a full refund for the item, provided it meets the return conditions outlined in our policy.

How can I contact customer support for further inquiries?

You can reach our customer support team by emailing contact@omers.shop or by calling +18643246490. We are here to assist you with any questions or concerns you may have.